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FAQs+Policies+Privacy Policy

Please note: Your one of a kind, handmade jewelry will be made just for you. Current processing time is 1 week. Please allow this time for your item to be made, packaged and shipped. When your order ships you will be sent an email notification with tracking.

 

Please email if you have any questions about our current turn around time and your order.

 

Jewelry

 I use sterling silver, copper, freshwater pearls and Swarovski crystals in my creations.
Each letter is individually stamped by hand- no 2 pieces will come out the same…making every piece unique.
Also, the letters will not be perfectly straight- this adds to the charm of a hand stamped, handcrafted piece!
The spacing in between letters and names will not always be perfect either.
Please note- I will not stamp profanity or crude language, and I will use my discretion.
 

Refunds & Exchanges

 If there is a problem with your order please contact me within 3 days of receiving your order.
 I strive to meet the expectations and full satisfaction of all my customers. I am not able to provide refunds on "custom" orders. If the error was my mistake, I will fix it immediately and will refund the return shipping fees.
 If the error was not my mistake, and you are simply dissatisfied with the product, then the piece is yours to keep.
 We reserve the right to judge our own quality; we do our absolute best to send out the highest quality of custom jewelry!
I cannot remake or partially refund without the original piece returned.
 

Guitar String Bangles

Please be sure you purchased the size guitar bangle you wanted. Sizes are listed. If sizes are not listed please be sure to leave the size you're wanting in checkout. 
To measure your wrist: Measure the widest part of your hand and the diameter of your wrist.

HOW CAN I FIND MY BANGLE SIZE?

To determine your bangle size, follow these steps:

bangle sizing

STEP 1: Close your fingers together and bring your thumb to your little finger. Pretend that you were putting on a bangle

 

STEP 2: Using a strip of paper or tape measurements, wrap it around your hand at the widest point.. If you are using a plain strip of paper, mark your size with a pen on that paper. Then measure that paper strip with a ruler. That would be the circumference of your hand.

STEP 3: Compare your hand circumference to the chart below. Purchase a bangle with diameter that is the next size up from your actual hand measurement.


These are Bangles so they should be able to move slightly on your wrist but not too big to fall off.


Each piece is made to order and no 2 are ever the same. Sizing may not be exact since they are handmade from guitar strings. We always try to be as exact as possible!

Copper/Brass

Be aware that copper/brass does patina or turn darker over time...I personally like the patina look but if you want to keep it nice and shiny all you have to do is can clean by soaking in about a tbsp of white vinegar and a shake of salt.
 

Payment

I accept payment through pay pal and credit card
 

 Shipping & Delivery

Please allow up to 1-2 weeks from the time payment has cleared for shipment of your order unless otherwise noted, or unless you choose a rush option.
Most orders ship same week but to be safe email if you're in a time crunch.

During certain peak seasons (Christmas, Mother's Day, Valentine's Day) shipping may take longer. I do my absolute best to get orders out in a timely manner!
PLEASE NOTE- Unfortunately, once shipped I cannot control how fast the USPS gets your order to you. I am also not responsible if your package gets lost or takes longer to get to you than USPS guidelines. I always get tracking and delivery confirmation that is included in your shipping costs.
 
Thank you!

I am honored you chose to shop Bird on a Wire & Co.!

~Sheena

Bird on a Wire & Co. Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.


How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      To improve our website in order to better serve you.
      To allow us to better service you in responding to your customer service requests.
      To administer a contest, promotion, survey or other site feature.
      To quickly process your transactions.
      To send periodic emails regarding your order or other products and services.
      To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. that make your site experience more efficient and may not function properly.

However, you will still be able to place orders .


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
      Remarketing with Google AdSense
      Google Display Network Impression Reporting
      Demographics and Interests Reporting
      DoubleClick Platform Integration

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
      On our Privacy Policy Page
Can change your personal information:
      By logging in to your account

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      Within 7 business days
We will notify the users via in-site notification
      Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions
      Process orders and to send information and updates pertaining to orders.
      Send you additional information related to your product and/or service
      Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
      Not use false or misleading subjects or email addresses.
      Identify the message as an advertisement in some reasonable way.
      Include the physical address of our business or site headquarters.
      Monitor third-party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly.
      Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
      Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.


Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.birdonawirejewelry.com
mount juliet, Tn 37122
United States
birdonawirejewelry@gmail.com

Last Edited on 2017-01-31